Refund Policy

Last updated: August 6, 2026

We stand behind a fair returns experience. Below are the steps, time limits, covered costs, and item-specific exceptions for Lava Lamp orders.

30-Day Return Window

You may return an eligible item for any reason within 30 days after the date tracking confirms delivery. A reason is not required. To help us process the return, the item should include its components, accessories, manuals, and original packaging when reasonably available. Reasonable inspection does not by itself prevent a return.

Requesting a Label

1. Email Support@Lavalebp.shop with your order number and the item you wish to return or exchange.
2. We will provide return instructions and a free prepaid return label. Do not send a return at your own expense unless our support team has instructed you in writing.
3. Package the item securely, attach the label, and give the parcel to the carrier identified on the label.

Returns are directed to Lava Lamp, 45 Armistice Blvd, Pawtucket, RI 02860, United States, unless the prepaid label specifies a different authorized processing location. Please use the issued label so the return can be tracked and routed correctly.

Free Return Shipping

Lava Lamp pays eligible return shipping and supplies a prepaid label for both change-of-mind returns and product problems. This includes damaged, defective, incorrect, or incomplete shipments. Customers are not charged a restocking fee.

Damaged, Defective, Incorrect, or Missing Items

If an order arrives damaged, defective, incorrect, or missing an item or part, contact us promptly with the order number and a description; photos may help us resolve the issue. We will arrange an appropriate remedy, which may include replacement, exchange, completion of the shipment, return, or refund, and we will pay related return shipping. Nothing in the item exceptions below limits rights or remedies for these problems.

Exchanges

Exchanges are available for eligible items within the same 30-day period. Contact us before sending anything back so we can confirm availability and issue a prepaid label. If the requested replacement is unavailable, we will offer another permitted resolution or refund the returned item to the original payment method.

Items Not Eligible for an Ordinary Change-of-Mind Return

Customized or personalized goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for an ordinary no-reason return. These limits do not reduce your right to a remedy when an item is damaged, defective, incorrect, or incomplete, or when applicable law provides a non-waivable right.

Refund Review and Timing

After the return is received, we will inspect and process it. If approved, the refund is issued to the original payment method. We will email confirmation when the refund is sent. Your bank or card issuer will usually need an additional 5–10 business days to post the credit. We do not control a financial institution’s posting time.

If more than 10 business days have passed since our refund confirmation, first check with the card issuer, then contact us so we can review the transaction.

Order Cancellations

You may request cancellation any time before the order ships by contacting us. We will try to stop fulfillment and, if successful, cancel and refund the order to the original payment method. Once a shipment has been dispatched, it cannot be canceled in transit; use the return process after delivery.

Questions

Contact Lava Lamp at Support@Lavalebp.shop or (207) 770-9221. Customer service is available Monday to Friday, 9:00 AM–5:00 PM, Central Time (America/Chicago).