Contact Us

Lava Lamp welcomes questions before or after a purchase. Our official email, telephone number, mailing address, and service hours are listed here.

Contact Information

Brand: Lava Lamp
Email: Support@Lavalebp.shop
Phone: (207) 770-9221
Address: 45 Armistice Blvd, Pawtucket, RI 02860, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM, Central Time (America/Chicago).

Before You Contact Us

For the fastest order support, include your order number, the email address used at checkout, and a concise description of the request. For a damaged, defective, incorrect, or incomplete delivery, photographs of the item and packaging may help us investigate, but contacting us remains the first step.

Returns and Cancellations

Request a cancellation before shipment or start a return by emailing us. Eligible returns are accepted within 30 days after delivery, exchanges are available, and we provide a free prepaid return label. Please wait for return instructions before sending a parcel.

Response Times

Messages received outside customer service hours are reviewed on the next business day. We aim to respond promptly, but unusually high volume or holidays may extend response times. Please do not email complete payment card numbers or passwords.