Payment Policy

Last updated: August 6, 2026

The details below describe how card payments, authorizations, taxes, and refunds are handled for Lava Lamp orders.

Currency

All product prices, order totals, charges, and refunds are processed in United States dollars (USD). A card issuer may apply its own conversion or international transaction fee if the account is denominated in another currency; those charges are controlled by the issuer.

Eligible Card Organizations

We accept eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover credit or debit cards. The card must be valid, authorized for the purchase, and supported by the issuer and checkout system.

Authorization and Order Review

By submitting an order, you authorize Lava Lamp, Shopify, and the applicable payment processor to validate the payment details and authorize or charge the order total. An authorization hold may appear before a transaction is captured. A declined or incomplete authorization may prevent the order from being accepted.

We may request additional verification or cancel an order when reasonably necessary to address suspected fraud, an obvious error, a payment mismatch, or unauthorized use. If a captured transaction is canceled, the affected amount is returned to the original payment method.

Payment Security

Card information is transmitted and processed through Shopify and authorized payment providers using their security controls. Lava Lamp does not need to retain complete card numbers. We use reasonable safeguards, but no electronic payment or transmission method can be guaranteed completely secure.

Billing Information and Failed Payments

Enter the cardholder name, billing address, card number, expiration date, and security code accurately. If a payment fails, confirm the information and contact the card issuer. Do not repeatedly submit an order if duplicate authorizations appear; contact us so we can help review the status.

Taxes

Applicable sales tax and other required charges are calculated and collected according to applicable law and are shown at checkout when due. We do not guarantee that purchases in every location are exempt from tax.

Refunds

Approved refunds are issued to the original payment method after a return is received and inspected or a cancellation is confirmed. After we issue a refund, the bank or card issuer usually requires 5–10 business days to post it. See the Refund Policy for eligibility and return instructions.

Other Payment Options

Only payment options actually displayed at checkout are available for an order. This policy does not promise acceptance of installment plans, cryptocurrency, or any method that is not enabled and shown in the checkout.

Contact

For a payment-status question, contact Support@Lavalebp.shop or call (207) 770-9221 during Monday to Friday, 9:00 AM–5:00 PM, Central Time (America/Chicago). Do not send complete payment card details by email.

Merchant Information

Lava Lamp
Email: Support@Lavalebp.shop
Phone: (207) 770-9221
Address: 45 Armistice Blvd, Pawtucket, RI 02860, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM, Central Time (America/Chicago).